Who should attend: Staff who are undertaking the role of Contact officer in their organisation.
Pre requisite: Anti-Discrimination, Harassment and Bullying Course or the preventing Discrimination, Harassment and Bullying.
Content: The role and function of a Contact officer, skills, knowledge and resources to act as a first point of contact in dealing with complaints, provision of support and information to workers with a grievance, conducting respectful first point of contact interviews.
Duration: Half day abridged workshop (1.30pm t0 4.30pm)
Cost (inc gst): $300 ( afternoon tea provided)
Alice Springs date: Tuesday 25th November 2014
Alice Springs Venue: Chifley Hotel